This Privacy Notice (this “Notice”) describes
the ways IS Assistance (“Studio,”
“us”, “our” or “we”)
collects, stores, uses, discloses or otherwise processes
personal information of our users (“users” or
“you”) in connection with their use of our
products or services, including our product offerings such
as our website .Additionally, this Notice describes the
rights and choices concerning your information that may
apply to you.
If you have questions regarding this Notice or our
collection and use of personal information, please contact
us as described in the Section “Contact Us”.
-
PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT
When you interact with or use our Services, we are
collecting personal information about you. Sometimes we
collect personal information automatically when you interact
with our Services (e.g., information about how you interact
with our Services) and sometimes we collect the personal
information directly from you when you use our Services
(e.g., information you give us when setting up your account
or user profile). At times, we may collect personal
information about you from other sources and third parties,
including other players.
Information We Collect Automatically or From You Directly
Registration Information
We may offer you the option to complete a user profile that
is visible to other Studio users (“Account”). If
you create an Account, you may provide us your name, a
username, e-mail address, a password and other information
that helps us confirm that it is you accessing your Account.
We may do this through in-game dialog boxes, which you may
choose to skip. If you sign into the Services with Facebook
Connect, we will collect information that is visible via
your Facebook account such as: (1) your first and last name,
(2) Facebook ID, (3) Profile Picture/URL, and (4) list of
Facebook friends. Your Account may be used to publicly
identify you as part of social features of the Services,
which may include user-to-user interaction, chat or
messaging functionality, public leaderboards, head-to-head
competition, and other similar features. Your username
associated with your Account will be public and will be
shown to other users. In addition, your username will allow
others to access information on your user profile that is
considered public or that you have designated as public in
your user profile settings.
Address Book Information
We may also offer you the ability to choose to import your
contacts or manually enter e-mail addresses so that you can
locate your contacts and invite your contacts to join you in
the Services. This information is typically collected
through the use of third-party mobile device software
development kits. If you choose to import your contacts or
manually enter e-mail addresses, we will store those
contacts for purposes of helping you and your contacts make
connections through our Services. You are responsible for
ensuring your sharing of this information with us is
compliant with applicable laws. In some countries, this may
require you to get permission from the people you invite
before you share their information.
Communication Preferences
We may collect information about your interests and
communication preferences that you choose to provide, such
as when subscribing to news or alerts.
Surveys, User Research Projects, Competitions and
Promotional Events
If you choose to participate in, or fill out any forms
relating to, Studio surveys, user research projects,
competitions (contests/sweepstakes), promotional events, or
similar activities, we will collect your contact information
(such as your name, email, and phone number, address, and
postal code) to enable you to participate in the activity
and to allow us to communicate with you, as well as any
other information that we request that you provide for
purposes of the activities, including audio or video
recordings, photos, and/or screen captures. In connection
with Studio surveys and user research projects, we may also
collect your opinions, responses to certain research
questions, prompts, or surveys, and other personal
information, consistent with the purposes of the Studio
survey or user research project.
On occasion, we may also collect your shipping and billing
information to send you certain rewards or incentives, such
as if you are a participant in a Studio survey or user
research project, a competition winner, or if you purchase
our products or services. In addition, if you are a part of
our event or promotion partner, we may also collect your
personal information including your name, company email, and
company address.
Please note that your participation in any Studio surveys,
user research projects, competitions (contests/sweepstakes),
promotional events, or similar activities, is completely
voluntary.
A. Information We Collect From Other Sources
We may collect or receive information from the following
other sources (i) other Service users who choose to upload
their email contacts; (ii) third party information
providers, such as digital advertising companies; and (iii)
social networking sites. We may combine this information
with the information we collect from an individual directly.
B. Sensitive or Special Categories of Information
We typically do not request or seek to elicit sensitive or
special categories of information, but you may choose to
provide this information to us in connection with certain of
the interactions described above, including when you ask for
assistance from our Customer Support team. The meaning of
sensitive or special categories of information varies by
jurisdiction and it could include, for example, health,
genetic or biometric data, or precise location information.
-
HOW WE USE YOUR INFORMATION
We use information collected through our Services for
purposes described in this Notice or disclosed to you in
connection with our Services. For example, we may use your
information for:
Service Delivery
-
Create your Service accounts and allow access to our
Services;
-
Identify and suggest connections with other Studio
users;
-
Understand you and your preferences to enhance your
experience and enjoyment using our Services;
-
Respond to your comments and questions and provide
customer service;
-
Prevent fraud or potentially illegal activities, and
enforce our Terms of Use;
-
Enable you to communicate with other users; and
-
Fulfill any other purpose for which you provide personal
information.
Marketing and Advertising
-
Deliver and target advertising and marketing and
promotional information to you; and
-
Communicate with you (including via email and push
notifications) about promotions, contests, rewards,
upcoming events, and other news about products and
services offered by us and our selected partners.
Research and Development
-
Create aggregate or anonymous information derived from
the personal information we handle, which we may use and
disclose for research, development and other lawful
business purposes;
-
Link or combine personal information with other
information we get from third parties to help understand
your preferences and provide you better services; and
-
Analyze information to choose to provide to us in
connection with Studio surveys and user research
projects to gain insights into how users engage with our
Services, to improve our Services, to consider
developing new products or services, and other lawful
purposes.
Email or Push Notifications
We may occasionally send you email or push notifications
through our Service to send you game updates, high scores
and other service-related notifications that may be of
importance to you, as well as to send marketing
communications. You may at any time opt-out from receiving
these types of communications by clicking on the
“unsubscribe” link (or a similar link) at the
bottom of our marketing emails or by turning them off at the
device level through your settings.
-
SECURITY OF YOUR INFORMATION
We implement reasonable and appropriate technical and
organizational measures to protect the security of your
personal information against accidental or unlawful
destruction, loss, change or damage.
However, no security system is impenetrable, and we cannot
guarantee the security of your personal information. Any
transmission is at your own risk.
-
DATA RETENTION
We store data on servers in the U.S. or any other country in
which the Studio or its affiliates, subsidiaries, agents or
contractors or service providers maintain facilities. We
retain your personal information for as long as needed to
provide you Services, unless we are required by law to
delete or if we accept your request to delete the
information pursuant to applicable law. We will also retain
and use your personal information as necessary to comply
with our legal obligations, resolve disputes, and enforce
our agreements.
When we no longer require your personal information, we will
look to delete, destroy, or anonymize it pursuant to our
typical procedures. If this is not possible (for example,
because your personal information has been stored in backup
archives), then we will apply security measures to your
personal information and isolate it from any further
processing until deletion or destruction can occur pursuant
to our typical procedures. If we anonymize your personal
information (so that it can no longer be associated with
you), we may use this information indefinitely without
further notice to you.
-
CHILDREN’S PRIVACY
The Services are not intended for use by children (aged 13
or such higher age as required by applicable law). We do not
knowingly collect personal information from children through
the Services or knowingly allow them to use our Services. If
we learn that we have unintentionally collected personal
information from a child, we will delete that information.
If you believe that we might have collected personal
information from or about a child, please contact us at
[email protected].
-
CHANGES TO THIS NOTICE
We may update this Notice to reflect changes to our data and
information privacy practices. If we make any material
changes, we will notify you by means of a notice on the
Services prior to the change becoming effective. We
encourage you to periodically review this Notice for the
latest information on our privacy practices. Please note
that if we need to adapt the Notice to legal requirements,
the new privacy Notice will become effective immediately or
as required.
-
CONTACT US
